At Flagship Collision, there’s NEVER a worry about whether or not your insurance company can work with us. We work with all major insurance companies to streamline the auto body repair process. Whether you have a large, national insurance carrier or a small, local carrier, we’re specialists in setting up and processing claims, negotiating payment, and filing paperwork. We are also a Preferred Repair Facility for multiple insurance companies because they know of our exceptional track record of quality collision repairs, completing claims, and amazing customer service.
Concerned about a claim or how you want to proceed with repairs? Not sure if you want to turn in a claim? At Flagship, we deal with the claims process every day. Call us first and let us provide our expertise to get your car repaired quickly, safely and with minimal cost to you. We’ll be happy to walk you through the claims process from start to finish.
A quality repair begins with an inspection of the vehicle by one of our estimators. The results of the inspection are documented, photos of the vehicle are taken, and the information is passed on to the insurance company and, provided to the customer. Keep in mind, these estimates are solely based on visible damage. Often, additional damage is uncovered after disassembly. Not everything will be apparent to the estimator during the initial inspection.
At this point of the repair, we will 'teardown' or disassemble the vehicle to insure all damage is documented accurately and determine if it is economical to repair the vehicle. Only after the customer and insurer provide authorization to repair the vehicle, all parts can be ordered as required for the repair. Keep in mind only , you, the vehicle owner can give the final authorization for repairs. If no teardown is needed and the vehicle is drivable repairs can be scheduled and once all the necessary parts for repair are received, work can begin on repairing the vehicle.
With the hidden damage identified and documented, all of the parts required for the repair are now ordered. In the mean time, any structural or body repair that can be preformed without requiring parts is done at this time. Once parts arrive, typically within one or two business days, they will be inspected to ensure they are neither damaged nor wrong. At which point the vehicle and any parts requiring paint will all move to our paint department as they get prepped for refinishing.
STRUCTURE AND BODY REPAIR
At this stage the parts will have been received and the vehicle has been disassembled so the body shop can begin repairs to the vehicles structure, if needed. The car is analyzed by an electronic measuring system to restore it back to factory specifications. This insures that the car frame is straight and structurally sound. Suspension repairs and wheel alignment will now be done if needed. It’s important to complete all mechanical repairs in conjunction with structural repairs if possible. Once the car is structurally and mechanically sound the body work can now be completed, the vehicles body is straightened and prepared for paint.
The vehicle is carefully prepped to insure paintable surfaces provide proper adhesion. Parts are sanded, primer is applied, color or base coat is applied, then lastly followed by a clear coat to protect the finish. After curing, the painted surfaces will be wet sanded and buffed until free of any imperfections.
All repairs and painting have been completed the vehicle is now ready to be reassembled. Any electrical wiring, hoses, airbag system components or other components that were disconnected to facilitate repairs, are now restored to their original location. Trim and moldings are reinstalled. A test drive will be done at this point to insure windows doors, locks and electrical parts function correctly.
Once everything has been reinstalled in the correct place the car now gets a wash and thorough interior cleaning. The body paint is polished, surfaces cleaned and buffed. Again lights and safety components are checked before the journey from a car wreck nightmare to the showroom dream car comes full circle.
QUALITY INSPECTION & DELIVERY
At this point, the auto body shop should explain to the customer all the repair work that was done to their vehicle and go over the list of final expenses with the customer. It should include an itemized list of all repairs made and parts used to complete the work. The customer will then do a post-repair inspection along with the shop representative before accepting the keys.