A third-generation small business owner, Michael is proud to lead our team of tenured and skilled technicians. Local to Pittsburgh and a graduate of Duquesne University, he spent many years in consulting for Fortune 500 companies. After working on projects for local auto body shops implementing accounting and estimating software, his interest in the industry was sparked - literally! Michael saw an opportunity to transform the way customers think about the repair process and implement new technology to help streamline a typically unpleasant time.
Giving back to the community is something that Michael is passionate about. He has been fortunate enough to be involved in several exciting charities including donating a vehicle, parts and service time to the "Recycled Rides for Schools" program through the National Auto Body Council (NABC). Partnering with Forbes Road Career & Technology Center, so far two deserving families have been the recipients of this program, receiving a fully reconditioned car in 2015 and 2016. Through this program, a new generation of collision repair professionals learn their craft as well as the importance and impact of giving back to their communities.
Michael is an awarded Eagle Scout and Troop Leader for the Boy Scouts of America, a self-proclaimed "gear head", Michael can drive anything with wheels, is only a few lessons short of his private pilot's license, enjoys the great outdoors and working on his farm.
Sean plays an important role in our customer-focused staff. He oversees the everyday operations of our shop and ensures our technicians are on task and efficiently producing quality workmanship. Pittsburgh born and raised, Sean hails from the Fox Chapel area and excelled in school. He is I-CAR certified in Automotive Refinishing, and certified in Production Management with PPG's MVP Program. Sean is licensed in Pennsylvania as a Motor Vehicle Physical Damage Appraiser.
Sean grew up wrenching on cars with his Dad and has always had an affinity for working on vehicles. After a close call with a drunk driver who totaled his 1993 Jeep – he credits walking away unharmed from being in a larger, heavier vehicle. Since then, he has fallen in love with the safety and performance that Subaru has to offer. In fact, he is an official Subaru Ambassador - representing the brand with honesty, integrity and enthusiasm.
When he’s not building and customizing Jeeps, Sean keeps busy with his labradoodle he named Atlas. He also enjoys hockey, hiking, photography and computer technology.
Calm, friendly and down-to-earth, Alex is sure to make you feel at ease after the stressful experience of being involved in an accident. His goal is to provide an accurate and in-depth preliminary estimate, giving our customers peace of mind knowing what to expect.
Alex is also our parts expert and will go above and beyond to secure the best parts following your insurer’s guidelines. Flagship even has an eBay account he manages to source parts that are rare or hard to find. Just another innovative way that makes the Flagship experience special for our customers.
Born and raised in Pittsburgh, Alex graduated with honors from Rosedale Technical College achieving an Associate’s Degree in Specialized Technology (Automotive). He is licensed in Pennsylvania as a Motor Vehicle Physical Damage Appraiser.
Alex considers the team at Flagship like his family, but outside of work he enjoys spending time with his wife, two chihuahuas, one cat and one bird (a Sun Conure). He also enjoys video games, photography, watching the Penguins and is a real “foodie”.
Christine is the glue that keeps our Flagship family together. She assists our management team and works directly with our many vendors. With over 16 years of customer service and administrative experience - she keeps everyone in the office on task while never losing sight of our customers. In addition, she assists our employees with the on-boarding process and facilitates access to our wonderful benefits.
Christine was born and raised in McKeesport, but moved to the Pittsburgh area when she was 13 years old. She graduated with honors from Gateway Senior High School. When asked what she likes most about Flagship – “Being a part of this team has taught me that family is not always blood. The relationships I have built here will last a lifetime.”
A huge animal advocate, Christine volunteers a large amount of her spare time at Animal Friends and Hospaws. She has one cat of her own “Miss Maples” and at any given time you can expect a foster cat or dog taking up residence. She also enjoys reading, gardening, wine tasting, antiquing, outdoor concerts and trips to the beach.
Customer Service Specialist
Susy leads our customer service efforts at Flagship and is likely to be the first friendly face you encounter. She owns her bubbly personality and is sure to make you feel right at home. She can assist you with everything from scheduling your initial estimate, setting up your repair appointment, reserving an on-site rental vehicle and working with your insurance company to handle your claim.
Originally from a small town in Oregon, Susy now calls Pittsburgh home. After attending the University of Phoenix, she held several other front-facing positions with a focus on customer satisfaction. You might also hear from her after the repairs to check in and ensure you had a first-class experience.
Aside from making our customers smile every day – in her spare time, Susy enjoys spending time with her family and their pets. She also loves to read, bake, work in her gardens, sew and crochet.
GUNNER & REESE
CUSTOMER SERVICE MASCOTS
Gunner & Reese are here to ensure that every Flagship customer has an excellent experience from start of repairs to delivery. They know that being in a collision is RUFF, but they're sure to put a smile on your face with their skilled tail wagging and friendly puppy licks. If you have a BONE to pick, Gunner is your guy! He is sure to have your PAWS together in applause for a job well done.
In their spare time, they enjoy sunbathing, belly rubs, chew toys and well... sleeping on the job.